Manufacturer Quality Analyst

About The Role

At AO, we’re passionate about great service, not only to our customers but also our suppliers and stakeholders! As a Manufacturer Quality Analyst, you’ll be at the heart of making sure our suppliers are delivering top-notch service. You’ll keep a close eye on supplier performance (including spotting any faulty appliances), listen in on calls to see how both suppliers and our agents are doing, and stay up to date with any changes to manufacturer SLAs and our own internal processes.

Communication is key—you’ll be sharing results with teams across the business, feeding back to suppliers and agents, and working together to improve where needed. You’ll also be the go-to contact for any escalations from the contact centre, support supplier performance reviews with useful insights, and lend a hand with day-to-day admin tasks.

Our people are our superpower, and we’re unstoppable when we’re together! We want your ideas to flow, and what better way to make that happen than being based onsite, 5 days a week, where our culture fuels creativity, collaboration and growth. If a £1 bet in the pub between two friends can become the UKs most trusted electrical retailer, imagine what else can be achieved when we we’re together!

Here's What You Can Expect To Be Doing

• Monitoring the quality of supplier performance
• Listening to manufacturer related calls to understand supplier and agent performance
• Keep up to date with changes in manufacturer SLA & AO process requirements
• Responsible for communicating results internally and to feeding back to suppliers & agents, gaining buy in and working together to move forwards
• Liaise with other departments within AO to communicate out processes and change as and when required.
• Be a contact regarding any escalated issues

A Few Things About You

• A keen eye for detail, always spotting the finer points
• Quick to learn and retain new information
• Adaptable to new analytical tasks and projects
• Collaborative team player, assisting with root cause analysis

A Bit About Us

When it comes to appliances and electricals, we’ve got the lot. Washing machines? Yep. TVs? Check. Laptops? Absolutely. Everything except doorbells (just kidding, we’ve got those too).

We’re known for helping our customers brilliantly - and it’s no different for AOers. We care about more than what’s on your CV, because together we can do extraordinary things.

Our Benefits

Our benefits are designed to cover the moments that matter to AOers. From health and wellness to giving back - you’ll be rewarded inside and outside of work.

• 25 days holiday - earn more days the longer you’re with us, with the option to buy more too!
• Carry any leftover annual leave into the next holiday year
• Staff discount at ao.com & discounted gym offers
• Free on-site breakfast
• Enhanced Maternity, Paternity and Adoption Packages
• 2x fully paid charity days a year
• Internal first approach to recruitment - you get first dibs on any new jobs across the business

To see all our benefits and perks, visit our AO Benefits page.