Network Team Lead

About The Role

We’re looking for a Network Team Lead to take ownership of our network services across AO and this isn’t a hands-off leadership role! You’ll be right in the thick of it, leading from the front and getting stuck into the tech alongside your team.

From warehouses to offices to cloud platforms, you’ll help keep our networks fast, secure, and always on. You’ll play a big part in shaping how we improve and evolve things to, bringing your real world experience into decisions that move us forward.

If you love solving tricky problems, rolling your sleeves up, and helping others grow, you’ll fit right in!

Here's What You Can Expect To Be Doing

• Leading from the front as the go-to for complex network issues
• Staying hands-on with troubleshooting, config, and day-to-day support
• Supporting and developing a small team of engineers
• Keeping our network stable, secure, and performing across all sites
• Delivering network changes and supporting projects and rollouts
• Working closely with other tech teams and partners to get things done
• Driving improvements in monitoring, standards, and security

A Few Things About You

• Strong hands-on experience across enterprise networking (LAN, WAN, WiFi, firewalls)
• Solid Fortinet firewall experience
• Good working knowledge of AWS networking (VPCs, routing, security groups, hybrid setups)
• Experience supporting and guiding engineers in a team environment
• Great troubleshooting skills—you enjoy getting to the bottom of issues
• Experience working across multi-site environments
• Confidence working with third-party suppliers or MSPs

A Bit About Us

We’re big on appliances and electricals, REALLY big. Washing machines, fridge freezers and TVs? They’re our bread and butter. Mobiles, Airwraps and Ring doorbells? Yep, those too. If it plugs in, powers up or makes life easier, AO probably has it.

But we’re more than that… For over 25 years, trust has been at the heart of everything we do, helping us become the UK’s most trusted electrical retailer. Our customers rate us 4.9 on Trustpilot from nearly ONE MILLION reviews and more 5-star ratings than any other UK electrical retailer, because they know they can rely on us and it’s the exact same for our AOers too.

We truly believe it’s more than just a job, we genuinely care about each other and our impact on making our customers lives easier, by helping them brilliantly. Everyone here knows how their role makes a difference. Our people are our superpower, so, when it comes to finding new AOers, we know it’s about more than just a CV, it’s about what makes you, YOU.

Our Benefits

Our benefits are designed to cover the moments that matter to AOers. From health and wellness to giving back - you’ll be rewarded inside and outside of work.

• Holidays; 25 days, plus bank holidays (increasing to 27 days after 2 years with us!)
• Pension; Contribute 5% of your annual salary and we'll do the same, giving you a little extra support for the future.
• Be a VIP at the AO Arena; we have loads of opportunities to win free tickets and pre-sale access!
• Health & wellbeing; discounted gym membership, an onsite spa and our Help @ Hand scheme giving you access to virtual GP’s, Mental Health support and much more.
• Discounts; exclusive discounts across our product range.
• Family leave; Enhanced Maternity, Paternity and Adoption leave.
• Making a difference; 2 fully paid days a year to donate your time to any charity of your choice.
• On site perks; start your day with free on site parking, grabbing a complimentary breakfast and a coffee at our subsidised in house coffee shop!

To see all our benefits and perks, visit our AO Benefits page.