Technical Consultant - D365

About The Role

As our D365 Technical Consultant, you’ll be a hands‑on technical lead across Microsoft Dynamics 365 Finance & Operations, Supply Chain, WMS and Azure.

This role is all about keeping our ERP platform robust, upgrade‑ready and fit for purpose. You’ll guide how we configure, extend and integrate D365, making sure we move fast without creating technical debt, and that we stay aligned to Microsoft’s One Version release model.

You’ll work closely with Functional Consultants, Integration Engineers, Test Leads and Architects to make sure the platform is secure by design, operationally stable and ready to support our day‑to‑day business.

Here's What You Can Expect To Be Doing

You’ll be hands‑on in shaping how our D365 platform is built and extended, working with Functional Consultants to decide when to configure, extend or build — and challenging unnecessary customisation along the way.

You’ll design and review technical solutions across D365, Azure and integrations, making sure everything is secure by design, upgrade‑ready and aligned to Microsoft’s One Version model.
You’ll help uphold development and release standards, assess the impact of upcoming releases, and support testing, release readiness and environment uplift.

You’ll also help keep the platform stable day to day — supporting deployments, monitoring integrations, resolving issues quickly, and acting as a trusted technical advisor to delivery and business teams.

A Few Things About You

You’re a hands‑on D365 technical specialist who’s comfortable working deep in the detail, but you can also step back and explain technical decisions clearly and pragmatically.
You’ve worked with D365 Finance & Operations, Supply Chain or WMS in live environments, and you understand how to manage customisations so they stay supportable and upgrade‑ready. You care about building things properly — not just making them work once.

You’ll likely bring experience in areas like:

• D365 technical development, including X++
• Managing and reviewing the Customisation Analysis Report
• Working within Microsoft’s One Version release cycle
• Azure integration services such as Logic Apps, Function Apps and Service Bus
• API patterns including OData and REST
• CI/CD pipelines using tools like Azure DevOps

You’re collaborative, delivery‑focused and practical in your approach. You’re comfortable working with both technical and non‑technical stakeholders, and you take pride in building solutions that are secure, reliable and ready for the long term.

A Bit About Us

We’re big on appliances and electricals, REALLY big. Washing machines, fridge freezers and TVs? They’re our bread and butter. Mobiles, Airwraps and Ring doorbells? Yep, those too. If it plugs in, powers up or makes life easier, AO probably has it.

But we’re more than that… For over 25 years, trust has been at the heart of everything we do, helping us become the UK’s most trusted electrical retailer. Our customers rate us 4.9 on Trustpilot from nearly ONE MILLION reviews and more 5-star ratings than any other UK electrical retailer, because they know they can rely on us and it’s the exact same for our AOers too.

We truly believe it’s more than just a job, we genuinely care about each other and our impact on making our customers lives easier, by helping them brilliantly. Everyone here knows how their role makes a difference. Our people are our superpower, so, when it comes to finding new AOers, we know it’s about more than just a CV, it’s about what makes you, YOU.

Our Benefits

Our benefits are designed to cover the moments that matter to AOers. From health and wellness to giving back - you’ll be rewarded inside and outside of work.

• Holidays; 25 days, plus bank holidays (increasing to 27 days after 2 years with us!)
• Pension; Contribute 5% of your annual salary and we'll do the same, giving you a little extra support for the future.
• Be a VIP at the AO Arena; we have loads of opportunities to win free tickets and pre-sale access!
• Health & wellbeing; discounted gym membership, an onsite spa and our Help @ Hand scheme giving you access to virtual GP’s, Mental Health support and much more.
• Discounts; exclusive discounts across our product range.
• Family leave; Enhanced Maternity, Paternity and Adoption leave.
• Making a difference; 2 fully paid days a year to donate your time to any charity of your choice.
• On site perks; start your day with free on site parking, grabbing a complimentary breakfast and a coffee at our subsidised in house coffee shop!

To see all our benefits and perks, visit our AO Benefits page.