Warehouse Team Leader-Nights

About The Role

Our Night Shift Team Leaders play a vital part in the operation and the customer journey by rolling up our sleeves up to get things done. You will report directly to our Shift Supervisors, Site Managers and Operational Management Team. Our Team Leaders will manage the warehouse team including Warehouse Operatives, Scanners, FLT/Bulk Drivers and VNA Drivers. You will also work closely with our Logistic Coordinators, Training Support team and on-site Trainer.

Our Team Leader will ensure that our day-to-day warehouse operation always runs effectively and that the warehouse achieves its objectives and KPI’s set out by the business. You will provide support to the warehouse making sure that everything runs smoothly, and the company operate with full compliance.

We offer excellent internal development opportunities, and we provide full training on site.

• Salary: £32,420.57 per annum
• Hours: 40.25 per week
• Shift pattern: 4on 4 off rotational shift pattern
• Start/Finish time: 6.00pm-6.00am

Location: AO Plc, Unit 5, Crewe Commercial Park, Jack Mills Way, Shavington, Crewe, CW2 5UZ

Here's What You Can Expect To Be Doing

• Keep track of your team’s performance and identify people for upskilling opportunities
• Be responsible for the site’s cleanliness and maintenance
• Plan the shift for your area and monitor workloads to ensure that all tasks are complete
• Support with HR functions such as disciplinary meetings in a fair and consistent way
• Complete handovers to the days team
• Provide admin support where needed
• Investigate and rectify any discrepancies
• Ensure that all products are handled correctly and in-line with manual handling guidelines
• Monitor the quality of work that our operatives carry out and manage their performance
• Allocate and supervise daily tasks as well as briefing the team

A Few Things About You

• Strong understanding of warehouse operations, logistics, and systems.
• Previous experience in a warehouse or logistics environment.
• Ability to lead and motivate teams while managing fluctuating workloads.
• Confident decision-making skills with a fair and consistent approach.
• Proficiency in PC use, including WMS and Microsoft Office.
• Comfortable working under pressure and meeting KPIs such as damage and non-picks.

A Bit About Us

We’re big on appliances and electricals, REALLY big. Washing machines, fridge freezers and TVs? They’re our bread and butter. Mobiles, Airwraps and Ring doorbells? Yep, those too. If it plugs in, powers up or makes life easier, AO probably has it.

But we’re more than that… For over 25 years, trust has been at the heart of everything we do, helping us become the UK’s most trusted electrical retailer. Our customers rate us 4.9 on Trustpilot from nearly ONE MILLION reviews and more 5-star ratings than any other UK electrical retailer, because they know they can rely on us and it’s the exact same for our AOers too.

We truly believe it’s more than just a job, we genuinely care about each other and our impact on making our customers lives easier, by helping them brilliantly. Everyone here knows how their role makes a difference. Our people are our superpower, so, when it comes to finding new AOers, we know it’s about more than just a CV, it’s about what makes you, YOU.

Our Benefits

· 24 days holiday

· At least 5% contribution pension scheme

· Healthcare Cashback Scheme

· Exclusive Staff Discount

· Enhanced Maternity, Paternity and Adoption Packages

· Expression of wish service

· Make a difference days (x2 fully paid charity days a year)

· Share-save SchemeTo see all our benefits and perks, visit our AO Benefits Page.